Customer Care Agents at an Online Mall - HYT Nigeria

HYT Consulting - Our client is Nigeria’s largest online mall. They serve a retail customer base that continues to grow exponentially, offering products that span various categories including phones, computers, clothing, shoes, home appliances, books, and more. We are recruiting to fill the position of:

Customer Care Agents

• Job TypeFull Time  
• QualificationOND  
• LocationLagos
• Job FieldCustomer Care  

Job Type: Contract

Job Description
We are looking for talented, customer centric individuals from all backgrounds. As Customer Care Agent, you will put customers at the centre of their day, helping our customers with a range of products we offer and explain various features and benefits.

 Duties will include but not limited to:

• Advising customers by answering calls, converting inquiries into sales & making outbound calls.
• Processing customer orders and up-selling products based on identified customer needs.
• Adhering to organization standards in maintaining quality customer service.
• Identifying customer needs and striving to satisfy them.
• Contributing own quota results by accomplishing related tasks as required

Required Qualities / Skills

• Ability to work as a member of a team.
• Self-motivated, proactive and result driven.
• Dynamic and enthusiastic person with good written and verbal communication skills.
• Sound interpersonal skills.
• Computer skills – Proficiency in Microsoft Office Packages.
• Minimum Qualification: Ordinary National Diploma (OND)

Method of Application

Qualified and interested? Kindly send your C.V. to cmordi@hytng.com